Acer Advantage
Warranty Extension Program
All Acer products come with a standard Warranty*.
On top of the standard Warranty, Acer offers on the whole product range the Acer Advantage,
a warranty extension program that can be purchased and grants a priority repair service.
It offers warranty extensions with various implementation modes, depending on the product
and extension selected. What’s more, it grants users support via telephone, fax or e-mail for
the whole duration of the extension.
Notebook users can also choose to have Accidental Damage Insurance in case of any
accidental and unforeseen damage to the product, as well as Data Recovery service for the
Hard Disk Drives.
Professional Service & Support
Acer Service Network
One of Acer’s top priorities is to ensure that our customer service and support always offers
the highest standards. When a customer buys an Acer product, he gets more than just a
device to work and play with. He gets the guarantees provided by the Acer Service Network.
If the user needs repairs, pre-installed software support or just technical information on the
product, he can always count on the various tools provided by Acer Service.
Acer Service is well organized to complete repairs efficiently and quickly. To report a
fault with their Acer product, users can easily phone the Acer call centres and get all the
information they need. Acer Repair Centers are located in major countries. Specialized
technicians perform repairs with the best tools on the market, while online tools,
emails and text messages keep customers informed about repair status.
The dedicated diagnostic system manages the repair process step by step, constantly
monitoring quality. Moreover, quality control does not end after repairs. Each Acer Group
repair centre has a quality control team. The team tests repaired products and replaced
parts as well as the chassis to ensure the machine was correctly assembled.
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* Consumers have legal rights under applicable national legislation governing the
sale of consumer goods and this warranty does not exclude, limit or suspend any
such applicable rights.
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